What is an escape room?
An escape room is a physical adventure game in which players are locked in a themed room and have to use elements of the room to solve a series of puzzles and escape within a set time limit (60 minutes).
I’ve never entered an escape room before, what should I expect?
Don’t worry at all!! the whole experience is made to be a fun & exciting adventure for you! we will explain all the rules, as well as answer any questions you may have. We always ask if there are any escape room ‘rookies’ in the group, and will be sure to explain in more detail of what to expect if there are!
I want to book for a small group, will I be placed in a room with strangers?
Yes. The rooms are designed for 2-8 players and to provide the best experience for our guests, it is important to have the proper amount of players.
Why are mobile phones and cameras not allowed into the cabins?
For your own safety, participants are required to leave all personal belongings in the free lockers provided. This will maintain an equal game experience for across all game participants. It is also important for us to ensure the integrity of the puzzles are kept private, and not recorded while playing a game.
What forms of payment do you accept?
We accept credit card, & cash.
Do I have to pay online at time of booking – what is your cancellation policy?
Yes, we require payment at time of booking. You are welcome to cancel your reservation up to 24 hours in advance of the booking, after that, there are no refunds.
What time should I show up?
Please try to show up at least 15 minute prior to your reservation time. this allows us ample time to go over the rules and answer any other questions you may have!
Are the escape cabins ‘kid friendly’?
We get asked this question all the time! YES! All of our rooms were designed with kids in mind. There is no horror or ‘scary’ parts to any of our rooms. Our games are designed with a different difficulty level; however, we do offer unlimited hints if desired, so we welcome kids off all ages!
If you are still unsure if it will be suitable for your child’s birthday party, or even a family outing, please feel free to shoot us an email with your concerns and we will be happy to address them.
What happens if we are late?
If you are late and are part of game where other players are booked, you will not be allowed access to the room. If we have an available time on the same day that works for you, we will rebook you into that time. If nothing is available on that day, you will still be responsible for the cost of the game.